A day with the salesman.

The luck of doing this job is that almost all the shops before 10.30 am do not receive and do not want to receive visits, the same concept for Monday. This leaves time to be able to dedicate ourselves to do many activities – at the beginning of the day – which then during the day you cannot otherwise carry out, as well as having a Monday available to organize the week that you will have to face. Get in touch with a new customer! This is the challenge that we often face: you don’t know how he will welcome you, you don’t know what he will ask you, you enter sure to represent a company with huge skills, but the tension is great.

Technology and customer care. Details make the difference.

The topics that we normally use to interest a new customer are many: the first is certainly our Estimate Calculator, only at Masutti. Only we have an instrument of this magnitude. This allows the user to be able to estimate in practically zero time and customizing it with the company logo, the composition of the required kitchen top. Since July, we also have our new catalogue / price list, precious as it is beautiful, which is very appreciated by our customers. It is very versatile, with the possibility of inserting or removing the part of the products that we supply but that the customer does not normally use.

Not just work. But also to know each other. In front of a cafe.

The coffees we drink during the day are many, normally it is a time of aggregation and in front of the coffee machine we often talk not only about work but also about different activities: sports, trips, school of our children, etc. This becomes a nice way to retain our customers; in this last period, however, the main topic is the memories of the Paciada Days. They were two beautiful moments: both those present and those who for various reasons could not come, however, heard about these two wonderful days. Who remembers the goodness of the roast pork, who the fantastic taste of Masutti ice cream, the photos taken and sent in social networks that have been hilarious moments; together we truly breathe the success of these magnificent evenings.

The technicalities and the market trend.

Then we go normally on the topic of the sales trends of kitchen tops; various topics are discussed, both technical and economic, with comments on materials, impressions and difficulties encountered, with the aim of sharing and always trying to learn something new, with the common spirit of satisfying the end customer. One of the things we do at Masutti as a sales force, as well as obviously selling, is to always seek to help our customers by exchanging useful technical information on materials and colours, trying to advise our customers by showing them the sales statistics of the most requested materials, highlighting the difficulties encountered on some materials compared to others, all to help them to do their job well. Sometimes we also have to face competition problems; “everyone always tries” to want to get a bigger discount or a bonus of some kind. Our policy in this sense, however, is very clear: for us, the service is the thing we invest on every day, so we underline and re-emphasize our attention to detail: for example, on packaging, on the manuals for the maintenance and use of the tops, on our delivery service (done with our means of transport and not with carriers), on the management of off-square shapes, etc.

In the end they always tell us that it is true! They always try, but in the end they are so happy with what we offer.

Another example, in this regard, is our Masutti Line: besides being exhibited in a beautiful personalized box, it is very much appreciated. The colour range is limited, according to some customers, but the quality is undisputed, especially when compared to the final price. We are also proud of this choice that has made our direction, managing to select a high quality and exclusive product for our Masutti Marmi. Finally, our real challenge: “bringing new customers to Masutti Marmi”; this is the will. It is now established that if we succeed in bringing a customer to visit our company, where he can see our technological equipment, our material storage, our slabs gardens, he falls in love and then hardly will buy elsewhere.